Frequently Asked Questions
Everything you need to know about your BISSELL® experience.
How can I track my order status?
Once your order has shipped, you will receive a confirmation email containing a tracking number. You can also view your order status by logging into your account on our website.
What is the return policy for BISSELL® products?
We offer a 30-day satisfaction guarantee. If you are not completely satisfied with your purchase, you may return the item in its original packaging within 30 days for a full refund, excluding shipping fees.
Do BISSELL® machines come with a warranty?
Yes, most of our machines come with a limited warranty ranging from 1 to 5 years depending on the specific model. This covers defects in material and workmanship under normal household use.
Which cleaning formula should I use with my machine?
For optimal performance and to protect your warranty, we recommend using genuine BISSELL® formulas specifically designed for your machine type, whether it is a portable spot cleaner or a full-size upright.
How often should I replace the filters in my vacuum?
To maintain maximum suction and filtration, we recommend checking your filters monthly and replacing them every 3 to 6 months, depending on usage and the amount of pet hair or dust in your home.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal and Affirm for eligible orders, Affirm financing.